This is a list of frequently asked questions and answers. If you do not see an answer to your
problem here, please contact us.
How do I remove my name from your email list?
If you wish to remove your name from Evan-Moor's email list, visit our unsubscribe page. After filling in the required information, your name and information will be removed. Please allow three to four weeks for your request to be processed.
What if my question is not on this list?
Please contact our customer service department, and a representative will be happy to help you.
How much will it cost to ship my order?
| Total Price of Items |
U.S. Shipping and Handling Charges |
RUSH Shipping Charges |
| $0 – $20.00 |
$4.00 |
$4.00 + $9.00 |
| $20.01 – $250.00 |
15% |
15% + $9.00 |
| $250.01 – $1,000.99 |
10% |
10% + $15.00 |
| $1,001+ |
5% |
Call for pricing |
*CA residents only: 7.25% sales tax will be added to your total (including shipping charges).
Canada: $25.00 plus 15% of the order amount. Allow 1 to 3 weeks for delivery. All orders will be shipped air delivery.
International Delivery: $25.00 plus 15% of the order amount. Allow 1 to 3 weeks for delivery. All orders will be shipped air delivery.
Carriers:
For orders under $100 - US Postal Service
For orders over $100 - UPS Ground
For RUSH orders under $250 - UPS Express Service
Please visit our Shipping & Returns page, or contact our customer service department for additional information.
How long will it take to process my order?
All orders are usually processed within 1 to 2 business days; however, during our busy season (June 15 to September 15), please expect 1 to 4 business days for your order to be processed. Please note: Processing times do not include shipping time.
Please contact our customer service department for additional information.
How can I download my e-book?
To download an e-book simply visit our e-book pickup page and follow the step-by-step directions of the download process:
- Click the Download button next to your e-book.
- Save your e-book to a safe place on your hard-drive.
- Launch Acrobat Reader and open your e-book.
NOTE: To download and view Evan-Moor e-books, you need to have the current version of Adobe Reader installed on your computer. If you don't have Adobe Reader, click here to get it free.
Please visit our e-book page or contact our customer service department for additional information.
When I try to view an e-book, free lesson plans, or clip art with Adobe Reader, I get an error. What should I do?
Your computer is using an old version of Adobe Reader. To download the newest version, please click here.
How do I view the items in my shopping cart?
You can view your shopping cart any time by selecting View Cart in the top right corner of your screen.
How do I check the status of my order?
To check the status of your order and track your shipments online, you must have an Evan-Moor.com account. If you don't have an account, sign up today!
If you already have an Evan-Moor.com account, please follow these easy steps:
- Log in to your account by going to www.evan-moor.com, clicking on the Log In link located in the top right corner, and entering your email address and password.
- Under Order Information select Order Status and Tracking.
- You will see your recent order(s). Select the order you would like to check the status of by clicking on the Order ID number.
- Select the Order Status tab to view the status of your order.
If you have further questions about your order, please contact our customer service department and a representative will help you.
My e-book has finished downloading, but I can't find it. What do I do?
When you download an e-book, the electronic file is saved to the location indicated by your computer's browser. If you cannot remember where you saved your e-book, or are unable to locate your e-book on your computer, you can search for the file using the "find files" (Windows) or "Sherlock" (Mac) application.
All e-books are named by their EMC number and are PDF files. For example, Daily Math Practice, Grade 2 is EMC 751. The file is therefore named 0751.pdf. This is the filename you would use to search for the e-book.
If, after searching your computer, you still cannot find your e-book you may download another. Simply visit the e-book pickup page or the Download E-books section of your account. E-books are availalbe for download 30 days after the date of their purchase. If the download period has expired, you may purchase another e-book for 75% off the original price.
Please visit our e-book page or contact our customer service department for additional information.
When I open my e-book, I get a dialog box that says the file is damaged. What do I do?
If your e-book is damaged, there may have been an interruption in the downloading process that caused the file to corrupt. To download your e-book again simply visit the e-book pickup page or the Download E-books section of your account.
If, after downloading a second time, your e-book is still damaged, please report the problem and a customer service representative will research the matter and contact you with a solution within 24 hours.
Please visit our e-book page or contact our customer service department for additional information.
I am a store owner and am interested in carrying Evan-Moor books. How do I become an Evan-Moor dealer?
If you are interested in adding Evan-Moor materials to your retail store's inventory please contact Evan-Moor via email at sales@evan-moor.com and the representative responsible for your area will contact you shortly.
Do you send out examination copies of your titles?
All of Evan-Moor's titles are available for preview page by page online, and review copies are available for the following purposes only:
- To display or reference in a professional workshop or seminar
- As reference material in a college course
- For multiple-copy school purchase consideration
- For district wide purchase consideration
- For display in a professional materials center
To request examination copies, simply download our application and send it to:
Fax: Evan-Moor Educational Publishers
Attn: Examination Copies
866-899-5254
Mail: Evan-Moor Educational Publishers
Attn: Examination Copies
18 Lower Ragsdale Drive
Monterey, CA 93940-5746
How do I return books?
If you are not completely satisfied with your purchase, simply return the product(s) for a full refund of the original price. No questions asked. Just fill out our Returns Form.
Please visit our Shipping & Returns page or contact our customer service department for additional information.
How do I pay by purchase order online?
Evan-moor.com is able to accept purchase orders online. We do require, however, that a signed purchase order be on record prior to your first purchase.
To create a printable purchase order to fax to Evan-Moor, please follow these steps:
- Fill your shopping cart and follow the step-by-step directions at checkout. Once you reach Payment Method, select Print & Fax School Purchase Order.
- The step-by-step directions at checkout will guide you through the process of filling out the required information.
- After submitting your order, click the Print My Order button to print a copy of your purchase order.
- Fax your printed order (please include a fax cover sheet) and an authorized school purchase order to Evan-Moor at one of the following numbers:
Within North America: 1-800-777-4332
Outside North America: 001-831-649-6256
- Your order will be processed and a confirmation email will be sent to the email address you provided.
IMPORTANT! Your order will not be shipped until Evan-Moor receives a fax cover sheet, your printed order, and an authorized school purchase order. Your purchase order information will be kept in our records for 30 days. If you have not submitted the appropriate documentation in that time, your order will be deleted from our system.
After faxing a signed purchase order, you may purchase online with a school purchase order at any time.
Please, visit our Purchase Order page or contact our customer service department for additional information.
How do I find out my order tracking number?
Most orders are shipped via USPS, and do not have tracking numbers. For those orders shipped via other carriers, please contact
customer service for your tracking number.
How long do I have to download my e-book?
Each e-book order is available via the
Download E-books tab under your account. The e-books are made available for 14 days after the purchase date.
My e-book download period expired. What can I do?
Evan-Moor e-books are availabe for download up to 30 days after their purchase date. If the download period has expired, you may purchase another e-book for 75% off the original price.
To repurchase an e-book follow these easy steps:
- Log in to your account by going to www.evan-moor.com, clicking on the Log In link located in the top right corner, and entering your email address and password.
- Under Order Information select Download E-books.
- Locate the book you would like to repurchase under E-book History and click on the Add to Cart button.
- The step-by-step directions at checkout will guide you through the process of filling out the required information.
- After completeing checkout, proceed to the e-book pickup page to download your e-book.
Please visit our e-book page or contact our customer service department for additional information.
My computer crashed and I lost my e-book. Can I replace it?
An e-book is an electronic version of an Evan-Moor title you can download to your computer. Once you purchase an e-book, just as if it was a printed book, you become responsible for its safe keeping.
However, with an Evan-Moor.com account, you may repurchase an e-book at any time for 75% off the original price.
To repurchase an e-book follow these easy steps:
- Log in to your account by going to www.evan-moor.com, clicking on the Log In link located in the top right corner, and entering your email address and password.
- Under Order Information select Download E-books.
- Locate the book you would like to repurchase under E-book History and click on the Add to Cart button.
- The step-by-step directions at checkout will guide you through the process of filling out the required information.
- After completeing checkout, proceed to the e-book pickup page to download your e-book.
Please visit our e-book page or contact our customer service department for additional information.
What are the restrictions on offers?
Restrictions to offers and promotions are as follows:
- Promotional codes: In order to take advantage of a special offer, a promotional code must be entered when checking out online, given to a customer service representative when placing an order by phone, or written on your order form when placing an order by a mail order form.
- Free Shipping Promotions: Free shipping promotions are only allowed on orders being shipped to a single address in the continental U.S. We reserve the right to ship these orders by the carrier of our choice. Rush shipping options are unavailable on free shipping offers. We cannot accept future ship dating specifications on free shipping promotions. A free shipping promotion code must be included with the order and valid at the time of purchase.
- Free E-book Promotions: Free E-book promotions are not available for purchase orders. Free E-books cannot be substituted for free hard copies of the promotional book.
- Purchase Orders: Free shipping promotional codes may be applied to online purchase orders; however, we are unable to apply the free book, E-book, and discount offers to online purchase orders.
- Combining Offers: No offers may be combined. One promotional offer valid per offer.
- Expiration Dates: Please note the expiration dates of our special offers. Promotional codes are only valid during the dates specified on the offer
What if my computer crashes or the power goes out while I'm downloading my e-book?
Evan-Moor e-books are available for download 30 days after the date of their purchase. If, while downloading your e-book, the process is interrupted, you may download your e-book again. Simply visit the e-book pickup page or the Download E-books section of your account.
If the 30 day download period has expired, you may purchase another e-book for 75% off the original price.
Please visit our e-book page or contact our customer service department for additional information.
How long will my e-book take to download?
The amount of time it takes to download an e-book depends on the speed of your internet connection and the size of the file. To get an approximate download time of an Evan-Moor e-book, simply visit the detail page for the e-book you would like to purchase and select About this title. An approximate download time for dial-up and broadband internet connections will be available.
Please visit our e-book page or contact our customer service department for additional information.
Do I download multiple e-books together or separately?
All e-books must be downloaded individually. However, you may view all of your e-books that are available for download from the e-book pickup page or the Download E-books section of your account.
How do I change my billing information?
With an Evan-Moor account you can access and change your billing information at any time. In order to update your billing information, please follow these steps:
- Log in to your account by going to www.evan-moor.com, clicking on the Log In link located in the top right corner, and entering your email address and password.
- Under Account Management select Billing Name.
- Locate the billing address you would like to update and press the Edit button located to the right of the address.
- Enter your billing information exactly as it appears on your credit card or bank statement and click on the Update button.
Your address book will immediately be updated. You may view your information and/or make changes at any time by going to the Account Management section and selecting Billing Name and Address.
How do I add a new billing address to my account?
With an Evan-Moor account you can access and change your billing information at any time. In order to add a new billing address to your account, please follow these steps:
- Log in to your account by going to www.evan-moor.com, clicking on the Log In link located in the top right corner, and entering your email address and password.
- Select Billing Name and Address under Account Management.
- Under Add Billing Name and Address Book enter your new billing information exactly as it appears on your credit card or bank statement and click on the Add button.
Your address book will be immediately updated. You may view your changes by selecting Billing Name and Address from the Account Management section of your Evan-Moor account at any time.
What forms of payment does Evan-Moor accept?
Evan-Moor accepts the following forms of payment:
- Credit Card: Visa and MasterCard.
- Purchase Order
- Electronic Check: Please contact our customer service department for additional information.
- Wire Transfer:(international orders only) Please contact our customer service department for additional information.
Please visit our Payment Options page, or contact our customer service department for additional information.
My credit card was declined. What should I do?
If your credit card was declined, there are either insufficient funds in your account or there is a discrepancy between the information in your www.evan-moor.com account and your bank or credit card information.
In order to verify your billing information, please follow these steps:
- Log in to your account by going to www.evan-moor.com, clicking on the Log In link located in the top right corner, and entering your email address and password.
- Under Account Management select Billing Name and Address under .
- Press the Edit button located to the right of the billing address you would like to update.
- Enter your billing information exactly as it appears on your credit card or bank statement and click on the Update button.
Your address book will immediately be updated. You may view your changes by selecting Billing Name and Address from the Account Management section of your Evan-Moor account at any time.
If you have verified your billing information and your credit card is still declined, please contact your bank to determine what actions are needed to resolve the matter. To protect customer security, Evan-Moor is unable to access your personal financial account.
How do I add an email address to my account?
With an Evan-Moor account you can add multiple email addresses to one account. To add an address, please follow these steps:
- Log in to your account by going to www.evan-moor.com, clicking on the Log In link located in the top right corner, and entering your email address and password.
- Select Email and Password under Account Management.
- Under Add Email Address enter and confirm your new email address then click on the Add button.
Your email address will immediately be added to your Evan-Moor account. You may view your changes by selecting Email and Password from the Account Management section of your Evan-Moor account at any time.
How do I change my primary email address?
With an Evan-Moor account you can add multiple email addresses to one account. Your primary email address is the address that all Evan-Moor communications, including order confirmations, will be sent. To change your primary email address, please follow these steps:
- Log in to your account by going to www.evan-moor.com, clicking on the Log In link located in the top right corner, and entering your email address and password.
- Select Email and Password under Account Management.
- Under Add or Edit Email Address select Primary under the address you would like to make your primary email address.
Your primary email address will immediately be updated. You may view your changes by selecting Email and Password from the Account Management section of your Evan-Moor account at any time.
When logging into my account, are emails and passwords case sensitive?
Your Evan-Moor account password and email are not case sensitive and may be typed in all lowercase or all capital letters.
If you are having problems logging into your account, please contact our customer service department.
I can’t remember what email address I used to start my account. What should I do?
You may log in to your account using ANY email address you have entered in your Evan-Moor account.
If you have tried multiple email addresses and are still unable to access your account, please do not create another account. Contact our customer service department, and a representative will look up your log-in information for you.
I forgot my password. What should I do?
If you have forgotten your Evan-Moor account password, click on Forgot your password? from the Log In page and input your email address. Evan-Moor will email you a request to reset your password.
If you cannot remember the email address you used to create your account, please contact our customer service department and a representative will help you.
What is the Evan-Moor Education E-Newsletter?
Evan-Moor's Education E-Newsletter is a free resource for practical and creative teaching materials. Features include:
- Downloadable lesson plan activities and ideas.